Privacy policy

Last updated: [29.10.2025.]

At WoodenPix, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website (woodenpix.com) or make a purchase from us.

1. Information We Collect

– We collect personal information that you voluntarily provide when you place an order, create an account, subscribe to our newsletter, or contact us via email, chat, or contact form.
– This may include your name, shipping and billing address, email address, phone number, payment details (processed securely through Shopify Payments, PayPal, or other trusted gateways), and order details.
– We also automatically collect limited device information such as browser, IP address, and cookies to improve your experience and maintain store security.

2. How We Use Your Information

– We use your information to process and fulfill your orders, communicate with you regarding your order or inquiries, improve our products and services, and send you marketing emails if you have subscribed.
– We will never sell, rent, or share your data with third parties for marketing purposes.

3. Data Storage and Security

– Our store is hosted on Shopify Inc., which provides secure e-commerce hosting and data storage.
– Your data is protected under Shopify’s Privacy Policy and GDPR standards.
– All payment data is encrypted via SSL and processed by trusted payment gateways.
– We do not store your credit or debit card information.

4. Cookies

– WoodenPix uses cookies to ensure your shopping experience is smooth and personalized.
– You can manage or disable cookies through your browser settings, though this may affect website functionality.

5. Your Rights

– If you are located in the EU or other jurisdictions with data protection laws, you have the right to access, correct, or delete your personal information, withdraw consent to receive marketing emails, and request details about how your data is processed.
– To exercise these rights, contact us at woodenpixart@gmail.com

6. Retention of Information

– We retain order and account information only as long as necessary to comply with legal, accounting, and operational requirements.
– Once no longer needed, your data is securely deleted.

7. Shipping, Returns, and Exchanges

– Each WoodenPix piece is handcrafted and made to order.
– Because of the custom nature of our products, no returns or exchanges are accepted.
– Please review all product details carefully before placing an order.
– If your item arrives damaged or defective, contact us within 5 business days of delivery with photos, and we will assist you with a replacement or solution.

8. Updates to This Policy

– We may update this Privacy Policy periodically to reflect changes in our practices or for legal reasons.
– Any updates will be posted on this page with a revised “Last updated” date.

9. Contact Us

– For any questions about this Privacy Policy or your personal data, please contact us at woodenpixart@gmail.com